Refund policy

Order cancellations

In-stock orders
Orders for in-stock items may be cancelled before WTRL hands the shipment to the delivery company. Once the shipment has been handed over, cancellation is no longer available and any return will be subject to our Returns Policy.

To request a cancellation, email shop@wtrl.racing as soon as possible with your order number. We will confirm whether the shipment has already been handed to the delivery company and whether your cancellation can be processed.

Cancellation fees and refunds
For customer-requested cancellations of orders paid by credit card, a cancellation fee of 2.5% of the total amount paid, including shipping and taxes, will be deducted from the refund. This fee helps cover payment processing costs that are not refunded to WTRL when a payment is refunded.

Orders paid entirely by Interac e-Transfer may be cancelled without a cancellation fee.

For partial cancellations, the 2.5% fee applies only to the amount being refunded that was paid by credit card, including any associated shipping and taxes being refunded.

Refunds will be issued to the original payment method. The time taken for a refund to appear will depend on your bank or payment provider.

Preorders, memberships, special orders and custom products
Preorders and membership subscriptions are subject to our Purchase Options Cancellation Policy. Special-order items, custom or personalised products, and preorder deposits are also subject to any additional terms disclosed at the time of purchase.

Exceptions
No cancellation fee applies where WTRL cancels an order because we cannot fulfil it, or where applicable consumer law requires a full refund. Nothing in this policy limits your statutory consumer rights.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be unopened, unused and in the same condition that you received it, with all original tags, components and packaging.

To start a return, you can contact us at shop@wtrl.racing

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

These return eligibility requirements and exclusions apply to change-of-mind returns. They do not limit applicable statutory rights or warranty coverage for defective, damaged or incorrectly supplied items.

Exchanges
The fastest way to ensure you get what you want is to contact us to initiate a return, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Shipping Costs

WTRL will cover return shipping costs for approved warranty claims, items damaged on arrival, or incorrect items supplied by WTRL.

For other approved returns, customers are responsible for securely packaging the items and paying return shipping costs via Canada Post, unless applicable law requires otherwise.

Please obtain return authorisation before sending any items. Include your assigned return authorisation number in the address:

WTRL RETURNS — [return authorisation number]
PO Box 120
Benalto AB T0M 0H0

Refunds for returned items

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@wtrl.racing.